IT Support Trainee (Entry-Level)

We are seeking a tech-savvy and eager-to-learn IT Support Trainee to join our support team. This entry-level role is perfect for individuals looking to start a career in Information Technology without previous industry experience.

You will receive full training on IT systems, hardware, and software support, and gain hands-on experience in troubleshooting, ticketing systems, and IT asset management. By the end of the program, successful trainees may be offered a permanent position in the team.

• Provide first-line technical support to internal staff via phone, email, or helpdesk ticketing system.

• Assist with diagnosing and resolving common hardware and software issues.

• Set up laptops, desktops, and peripheral devices for new hires.

• Help with user account creation, password resets, and access management.

• Log and document support incidents and solutions for future reference.

• Learn to manage printers, network devices, and communication tools.

• Support the IT team with hardware inventory, updates, and office tech needs.

• Shadow experienced IT technicians to develop troubleshooting and customer service skills.

• No previous IT experience required – full training provided.

• A college diploma, A-levels, or equivalent is preferred (not required).

• Interest in computers, technology, and solving technical problems.

• Basic understanding of Windows or macOS operating systems is a plus.

• Any IT-related coursework, bootcamp, or certification (e.g., CompTIA A+) is a bonus but not mandatory.

• Strong willingness to learn and grow in a tech role.

• Friendly and helpful attitude with good verbal communication.

• Problem-solving mindset and attention to detail.

• Ability to follow instructions and ask questions when needed.

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• Paid, full-time trainee role with pathway to permanent employment.

• Hands-on experience with real-world IT systems and issues.

• 25 days paid holiday + bank holidays.

• On-the-job mentorship and one-on-one guidance.

• Funded training for relevant certifications (e.g., CompTIA, Microsoft).

• Company laptop and necessary equipment provided.

• Friendly and supportive team environment.

• Employee discounts, wellness perks, and social events.